At 4e Brands, our mission is to provide our customers with only the highest quality personal care and sanitizing products. Our number one priority is the safety and satisfaction of our customers. I regret to say that our most recent series of sanitizers fell short on that promise.
Unfortunately, some of our series of Blumen Hand sanitizers were found to contain methanol. Out of an abundance of caution, we decided to recall all lots due to potential contamination of methanol. We are very sorry that this series of sanitizers did not meet our quality standards, and we are undertaking an investigation and working hard to rectify the situation.
We very much regret these developments, and we are glad to open this line of communication to ensure the safety and satisfaction of our customers.
To our valued customers who were affected and unaffected alike, we are very sorry. We will continue to develop the products that our customers love, but with more extensive quality assurance to ensure that this situation remains an isolated incident.
We thank you all for your loyalty over these 15 years that we have been in business—we will work hard to not disappoint you again.